Research Basis

MEDIATION is a formal process to facilitate communication. It is “assistance to two or more interacting parties by a third party (the mediator) who does not have the power to prescribe or mandate agreements or outcomes" (Kressel). Mediators are multi-partial; they do not take sides or make judgments. Self-determination ensures the parties in conflict reach their own solutions; mediators do not impose resolutions. The process is confidential under MA law; mediators do not divulge any information of a mediation. Mediation is voluntary.

Susan Wallace

Susan is the Assistant Executive Director and Training Director for Quabbin Mediation.  She has been with Quabbin Mediation for 20 years and together with Sharon Tracy developed the Veterans Mediation curriculum.

As training Director, Susan plans, implements and coordinates all the training activities of Quabbin Mediation. This includes creating curricula, developing and maintaining contacts with training sites and trainers, scheduling all aspects of trainings, and direct involvement with implementing training.

Sharon Tracy

Sharon is the Executive Director of Quabbin Mediation. She founded the organization in 1995. A mediator and trainer, she develops and implements mediation, active bystandership, negotiation and conflict resolution curricula in a multitude of settings.